No. We do not do back orders. If an item is out of stock the Dhuwani Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
No. Currently, we have a ‘virtual’ catalog. In order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a catalog that you may purchase directly from us. Plus, with all the styles that we carry, a catalog would be as big as a phone book! If there is a particular shoe or style of shoe that you are interested in, please feel free to contact us and we will be happy to help you locate it.
If the price on our website drops within 10 days of purchasing the item, we will be happy to refund you the difference in price. Simply contact our Customer Loyalty Team by chat, phone, or email, and they’ll be happy to assist you.
Yes we do! To get in contact with one of our live chat specialists, look for the Live Help button located on the top left hand of the page, to the right of our phone number. If you are unable to see this button, it saddens us to say that we do not have a specialist available to assist via chat.
- On any product page, scroll down and on the left-hand part of the screen, underneath the ‘Customer Feedback section’, you will see a button titled ‘Write a review of this product’.
- Once you click on that button you will see an image of the product, a text box, a rating section, and three sections on how the product